Ticketing Aftersales & Service Desk Advisor (Corporate Travel) Job Opening in London - Abellio UK Recruitment 2018

UKJobsDB,com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. UKJobsDB,com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. Abellio UK is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; Abellio UK is open for new position as Ticketing Aftersales & Service Desk Advisor (Corporate Travel) in London start from March 2018. Everyone who’s interested in filling this vacant, please participate in this Ticketing Aftersales & Service Desk Advisor (Corporate Travel) March 2018 recruitment in London. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Ticketing Aftersales & Service Desk Advisor (Corporate Travel) March 2018 in London below.

About Abellio
Abellio operates public transport contracts in Europe, while working in partnership every day to consistently exceed passengers’ and stakeholders’ expectations. 175 years of experience has embedded in Abellio a social duty to passengers which extends beyond the journey on one of our trains, trams or buses. The passenger is at the heart of everything we do. ​The delivery of safe, reliable and comfortable services is the starting point for every transport provider, but that is not enough for Abellio. Our services must play an integrated role in the socio-economic development of the societies we serve.
​​​Every day 13,000 Abellio people provide safe, easy and reliable public transport for more than a million passengers on our services. Our operations span three countries including UK, Germany and the Netherlands, across bus, tram and train services.
In the UK we operate:
train services for ScotRail (Scotland's national railway), Greater Anglia, and Merseyrail (in a joint venture with Serco), as well as buses through Abellio London & Surrey.
We challenge the traditional conventions of travel so that we can provide better quality, safer, more convenient transport services that genuinely benefit our clients and customers, and we do it the Abellio Way - Genuine, Professional, Proactive, Inclusive. Our success is a reflection of our unique way of doing business and the Abellio Way provides a common and collaborative way of working with our clients, stakeholders, and each other.
Main purpose of the role
To advise, issue and dispatch season tickets and provide aftersales services (changeovers, duplicates, refunds, encodes etc.) in accordance with RSP approved processes and client Service Level Agreements as well as striving and maintaining a high level of customer satisfaction by giving accurate information to clients in regards to queries, fare quotes or any other information that may be required via telephone, email or any other method of communication.
Key accountabilities / responsibilities
To deal with all client orders, queries and quotes in a timely and professional manner by either phone or email or any other method of communication
To ensure that changeovers, duplicates, refunds, encodes etc are issued, processed and dispatched in accordance with client Service Level Agreements
Data entry into systems
To balance the day's takings on the ticket machines at the end of shift
To represent and promote the services of ACT and the wider Abellio group
The ideal candidates will
Share and demonstrate the Abellio values and behaviours
Genuine: Demonstrates a strong service orientation and operating in a professional, respectful, honest and straightforward manner. Focus on customer needs responding quickly and accurately to all client requirements.
Professional: Works efficienty and accurately with strong attention to detail. Delivers to promise and to targets set in the Service Level Agreements. Remains calm and collected at all times. Professional and respectful of clients and fellow colleagues
Proactive: Will seek and identify opportunities to enhance customer service and administrative processes, where appropriate, in order to further improve the service quality and speed provided to all customers. Will think and plan ahead, organises workload effectively. Self-motivated, works well independently and also work well as part of a team.
Inclusive: Works well and provides great service to all type of clients and from all levels and backgrounds. Collaborative and flexible team player. Dedicated to provide excellent quality service and aims to achieve high level of client satisfaction at all times.
and will have/be
Strong administration skills, including accuracy and eye for detail
Experience in using Microsoft Word, Excel and Outlook.
Ability to meet objectives and tight deadlines.
Fluent in English, both verbally and in writing
Able to use computerised systems
Work experience in similar or associated functions (ie. Administration of Rail, Season ticket and Aftersales ticket operations like refunds, changeovers and duplicates), Rail industry related administrative experience and an understanding of rail related ticketing and fulfilment systems (Fujitsu Star, Cubic) and processes will be advantageous, but not essential.
Training will be provided.

As one of the leading company in United Kingdom, Abellio UK opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Abellio UK also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Ticketing Aftersales & Service Desk Advisor (Corporate Travel) in London, London who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in London region from any other company. You can also try to find other job recruitment information for Ticketing Aftersales & Service Desk Advisor (Corporate Travel) di London below.

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Job Informations

Job Title: Ticketing Aftersales & Service Desk Advisor (Corporate Travel) Location: London Company: Abellio UK Date Posted: 4 months ago

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