Reservations Agent Job Opening in Liverpool - American Airlines Recruitment 2018

UKJobsDB,com - Today’s job recruitment is very competitive, that is why you need to work wisely and it is not a hard thing to do. UKJobsDB,com will give you opportunity to do it so you would be able to make the right decision in better strategy to get quick and better result. That way you will get better prospect and safer live in the future. American Airlines is one of the companies that you can trust to give you and your family suitable and better live in the future. Joining this company will make you able to reach your goal easier and make your dream come true.

To make the company vision and mission comes true; American Airlines is open for new position as Reservations Agent in Liverpool start from March 2018. Everyone who’s interested in filling this vacant, please participate in this Reservations Agent March 2018 recruitment in Liverpool. It is advised for all participants to prepare all necessary requirements for this job recruitment procedure, as the process will need you to give suitable specification that the company wants for this position. If you feel that you are the one that can fill the specification, you can try to read further information on Reservations Agent March 2018 in Liverpool below.

Job Title: Reservations Agent - GERMAN SPEAKERS

Level/ Work Group: 42/ Non-management

Reports to: Customer Care Manager

Location: Liverpool

Long Description

Role Summary

The purpose of this role is primarily to meet the customers’ travel needs, by providing efficient and courteous service in English and German. The individual must have the ability to work a variety of shifts in accordance with operational requirements. This position will report directly to a Customer Care Manager.

Key Responsibilities & Accountabilities 

  • Assist with new and existing reservations on AA and AA partners via phone 
  • Actively sell AA products and services. 
  • Provide accurate information regarding flights, fares, destinations, products and special offers 
  • Assist with AAdvantage related queries or issues 
  • Assist with baggage related queries or issues 
  • Provide flight reprotection as a result of schedule changes or flight irregularities to ensure efficient service recovery by finding viable alternatives that meet customer requirements 
  • Liaise with internal customers from other AA locations 
  • Keep updated on company policies, procedures and technologies by attending ongoing training and reading daily bulletins and other communications to ensure changes are implemented timely and effectively 
  • Review own performance and coaching sessions using Compass and NICE tools. 
  • Provide feedback on system issues

Job Description

General 

  • To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions. To co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues 
  • To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures 
  • To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform / dress policy 
  • To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice 
  • To maintain and respect confidentiality at all times and to ensure adherence to the Company’s Confidentiality Policy (currently under review) 
  • To actively participate in regular coaching & counselling meetings, performance reviews and development meetings 
  • To undertake appropriate training as agreed with their manager and to take responsibility for self-development 
  • To work in any other AA location as and when necessary and if applicable to the position

Job Qualifications

Essential 

  • GCSE or equivalent in English or Math 
  • Ability to work shifts including weekends and Bank Holidays 
  • Ability to provide the highest standards of customer service excellence 
  • Ability to achieve company goals through objective setting in areas of customer service, quantity of work, job knowledge, accuracy and revenue 
  • Excellent communication skills in both spoken and written English as well as German 
  • Excellent listening, problem solving and decision making skills 
  • Ability to function efficiently in a fast paced environment 
  • Ability to learn, and adopt t new policies and procedures 
  • Ability to remain professional and maintain confidentiality 
  • People oriented with a positive and cooperative attitude 
  • Basic computer skills, including Microsoft Outlook

Additional Qualifications

Job Position closes on July 13, 2017

As one of the leading company in United Kingdom, American Airlines opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. American Airlines also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Reservations Agent in Liverpool, Liverpool who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Liverpool region from any other company. You can also try to find other job recruitment information for Reservations Agent di Liverpool below.

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